Our management has developed this Privacy Statement (Policy) to express our firm commitment to aid our users better understand what information we collect about them and what may happen to that information.

Privacy Policy

This Terms of Use agreement was last updated: July 11th, 2020.


Rokkhi Limited ("ROKKHI") values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our Rokkhi app (the “App”), use the services available on the App, and how we use and disclose that information.

A. Collection of Your Personal Information

1.COLLECTION OF PERSONAL INFORMATION


ROKKHI reserves the right to record the conversations between different apartment users facilitated by ROKKHI through the messaging/chat mechanism on the App. All the chat/messaging logs can be used to but not limited to monitor and prohibit abuse, safeguard the rights of apartment dwellers, resolve disputes.

B. How ROKKHI Uses the Information We Collect

1.HOW PERSONAL INFORMATION IS USED


  1. We collect your personal information, apartment’s information and building’s information about the use of our App and Services with a better App experience. Specifically, we may use your personal and building’s information for any of the following reasons:
  2. To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services;
  3. For customer support and to respond to your inquiries;
  4. To periodically send promotional emails and messages to the email address and phone numbers you provide regarding new products from ROKKHI, special offers from ROKKHI or other information about ROKKHI that we think you may find interesting;
  5. To contact you via email, telephone, mail, or, where requested, by text message, to deliver certain services or information you have requested;
  6. For ROKKHI 's market research purposes, including, but not limited to, the customization of the App according to your interests;
  7. We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences, provide regular updates and for other research and analytical purposes;
  8. To resolve disputes, to protect ourselves and other users of our App and Services, and to enforce our Terms of Use;
  9. From time to time, ROKKHI may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, ROKKHI shall make reasonable efforts to provide notice, messages or emails and obtain consent of any such uses as may be required by law.
  10. For a better experience, while using our App, we may require you to provide us with certain personally identifiable information e.g. users name, address, location, phone number, device information. The information that we request will be retained by us and used as described in this privacy policy. The app may use third party services that may collect information used to identify you. In that case, link to privacy policy of third party service providers will be provided. ROKKHI shall make reasonable efforts to provide notice, messages or emails and obtain consent of any such uses as may be required by law.

C. Security


We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. ROKKHI may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, and phone by, among other things, signing off after using another phone, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. ROKKHI is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

D. Links to External Websites


The App may contain links to other websites or resources over which ROKKHI does not have any control. Such links do not constitute an endorsement by ROKKHI of those external websites. You acknowledge that ROKKHI is providing these links to you only as a convenience, and further agree that ROKKHI is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such external websites and such sites are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy located on the linked to external website.

E. Updating, Deleting and Correcting Your Personal Information


You may choose to restrict the collection or use of your personal information in the following ways:

You can review, correct and delete your personal information by signing into the App and navigating to your preferences page in "Edit Profile." You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a Request, Notice, Complain, Feedback, or any other information onto the App, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that ROKKHI shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on the Website.

Privacy Policy Updates


THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. ROKKHI MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. ROKKHI WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. ROKKHI ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY. ©2020 Rokkhi Limited. All Rights Reserved